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Vice President, Privileged System Administration

Employer
BlackRock
Location
Gurgaon, India
Salary
Competitive
Closing date
Apr 27, 2023

View more

Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Description

About this role

BlackRock is one of the world's pre-eminent asset management firms and an outstanding provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world! BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches sought at improving outperformance to highly efficient indexing strategies crafted to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs!
Technology & Operations
BlackRock is looking for a full time Application Packaging and Deployment Lead for the Packaging team part of Digital Workspace and based in India. Reporting into Application Packaging Global lead, the individual will be responsible for supporting Application Packaging and Deployment activities across Windows, MAC and Citrix platforms. Packaging team strive to provide outstanding levels of service to our clients, ensuring they have the right applications they need and deploying the software smoothly to all global users.
Team Overview
Digital Workplace team is responsible for the end user experience of all BlackRock employees. The team includes Digital User Experience, Unified Communications & Collaboration and Mobility Enterprise Group. This includes the functions of Deskside Services, Desktop Engineering, Help Desk, Multimedia Services, Telecommunications, Mobility and the SharePoint Document and Records Management Platform. Packaging team is part of Digital User experience Engineering team that is responsible for managing the Windows (desktop, laptop, VDI, portable devices), MAC, Mobile environments for BlackRock. Packaging team is responsible for packaging of all software used by global users on different platforms including Desktop, Laptop, VDI, Citrix, MAC etc. Team is also responsible for Deploying applications to global users and managing the updates and patching requirements. Software vulnerability and End of Life management is also the key focus for the team. Team supports various technology migration projects under Digital Workspace and provide high level support for application issues. Packaging team is global team with team members based in India, US and EMEA.
Role Responsibility
  • Manage global delivery of Software Packaging and Deployment across Desktop Platforms in BlackRock including Windows, MAC and Citrix.
  • Mentor and create complex application package in MSI and/or Virtual format (App-V) for Windows (Desktops & Citrix), new formats like MSIX and Casper packages for Mac.
  • Manage and perform internal packaging QA process
  • Manage and perform complete end to end packaging activities include source validation till deployment and production support
  • Engage internal customer to obtain packaging requirements and create technical documents with solutions to meet requirements and scale to large environment.
  • Ensure prerequisites or dependencies as well as BlackRock packaging/deployment standards are accounted for in the solution delivered.
  • Engage Application Owner/Developer/Vendor to assist with technical configuration when necessary.
  • Manage delivery with targeted metrics of SLA and quality, analyze gaps and take measures to achieve desired results
  • Perform internal testing/quality assurance to ensure package aligns with standards.
  • Coordinate testing and User Acceptance Signoff with application owner.
  • Remediate issues discovered during testing or deployment.
  • Provide escalation support for application or deployment issues in production.
  • Engage with project teams as needed to provide packaging and deployment support.
  • Drive process improvements and Automations to increase effectiveness and Quality.
  • Lead and contribute in POC of new tools of Modern desktop and packaging and deployments like MSIX\Intune, Packaging for cloud VDI (Desktop as a Service)
  • Contribute POC of new tools in Digital workspace and support migration\implementation of new tools like VPN- Zscaler, Unified Tools like WebEx Unified etc and infra like Windows 11, Modern Desktop, Intune etc
  • Design and document new standards as per changes in modern desktop platforms and tools
  • Manage team of ~15 (combination of Permanent and contractors) and perform people management tasks including objective setting, regular feedback, development plans, career discussion and reviews
Experience
  • 12-15 Yrs of professional experience in IT Industry
  • Minimum 10 years of experience in Application Packaging using Installshield AdminStudio, Microsoft Application Virtualization and sequencing tasks (App-V)
  • 8-12 years of experience in software deployment using SCCM and\or Intune
  • Knowledge and experience of Automation/scripting using PowerShell/VBScript.
  • Knowledge and experience creating Mac packages & deployment using Casper.
  • Knowledge and experience of Active Directory, Group Policy, Citrix, Virtual Desktop environments.
  • Experience critical Digital experience tools like O365, teams, WebEx unified, Netscaler\Zscalaer, McAfee, CrowdStrike, Chrome, ControlUP, Bigfix etc.
  • Experience an finance\Market data applications like Bloomberg, MorningStar, Thompson Reuters etc
  • Experience of service management tools like ServiceNow
  • Knowledge and experience on Agile methodology. ITIL, Scrum master certification will be an added advantage
  • People management experience of 6-8 yrs, experience in managing virtual\global team will eb added advnatage
  • Good interpersonal skills, ability to co-ordinate well within local/global teams within same function as well as multi-functional teams
  • Demonstrates ability to organize and coordinate activities associated with all aspects of application packaging requirements, certification, testing, reporting and deployment.
  • Demonstrates ability to ensure processes are being followed by the team and suggest improvements
  • Development skills a plus


Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

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