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Analyst, Client Service

Employer
BlackRock
Location
Mumbai, India
Salary
Competitive
Closing date
Mar 31, 2023

View more

Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Description

About this role

The Service Innovation Desk (SID) is a new function within the Client Experience (CX) organization that centralizes all non-client nuanced service deliverables from across the CX organization to uncover automation and efficiency opportunities and drive scale.

The SI Desk serves as the first layer of contact supporting BlackRock and Third-Party Clients onboard onto the Gateway, a digital client portal to access information including investment data, reports, thought leadership and inquiries and the ability to transact digitally.

The Analyst will be expected to undertake a wide variety of functions including but not limited to onboarding, oversight and servicing of clients using the digital client portal. In close coordination with internal BLK groups and external third parties, the Analyst will ensure setup is processed timely for clients to access, using the Aladdin technology to provide first class client service via emails and telephone, assisting with any ad-hoc client requests. The Analyst will contribute to building the foundation for this exciting area of growth and work with other support functions to provide technical support and Client Service Perfection. In addition to providing flexible support within the team, contribution to ongoing project initiatives will also be expected.
Key Responsibilities
  • Work in close partnership with the Business teams to educate and onboard clients onto the online platforms
  • Demonstrate high attention to detail and handling of large amount of client data
  • Enrich and validate data population within the back-office trading systems to ensure smooth operating function
  • Delivering an elite client experience via front-line client service to clients and related third parties, including fielding, and responding to client queries via email and phone using Aladdin technology
  • Serve as main point of contact for clients for communication application offerings and functionality
  • Understand end to end client support process, coordinating with internal and external teams to resolve client enquiries
  • Provide oversight of all client user provisioning and ensuring data accuracy
Other Competencies
  • Able to meet deadlines, functioning optimally and prioritizing multiple tasks simultaneously in a dynamic environment.
  • Able to work independently on work you're leading and assume additional responsibilities with minimal mentorship.
  • Demonstrate a passion to develop skills, working with your team and manager to expand your expertise.
  • Take ownership for completing work, seek ways to improve processes/system
  • Have a personal dedication to get the job done, take pride in what you do and how you perform.
  • Demonstrate capability to achieve high proficiency in the core systems plus aptitude for learning new applications.
  • Actively contribute to the success of projects driven within the team.
  • Proven analytical ability, maturity, and discernment in taking care of clients
  • Ability to communicate effectively and expertly with internal partners
  • Ability to initiate changes with external and internal team members
Key Skills
  • 1 to 3 years of relevant experience in client support team in financial industry.
  • Models Service Excellence showing superb communication through professional telephone/email etiquette and interpersonal skills.
  • Possess time management and prioritization skills.
  • Highly proficient on industry standard software (e.g. Microsoft Office)
  • Able to provide and receive feedback constructively
  • Flexible and open to accepting new challenges
  • Works effectively in a dynamic team environment with diverse approaches and thinking styles.
  • Graduate / Postgraduate - MBA (Finance) or equivalent
#EarlyCareers

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

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