Infrastructure Support Analyst

Overview
Our Team
Technology Services Group (TSG) keeps BNY Mellon's technology running and defines and executes the firm's technology strategy, positioning us for tomorrow. From the computers and collaboration tools of our employees to modernized infrastructure platforms and core services, we ensure that the firm's systems are running optimally while enabling business innovation and productivity. We also oversee BNY Mellon's architecture and data, guiding the firm through the technology changes necessary to execute business strategies.
The Role
As an Infrastructure Support Analyst, you will be focused on delivering a consistent client experience for the App Engine platform services. You will handle user queries, requests, issues, and incidents related to the AE platforms across all regions. Also, you will be responsible for the Platform hygiene, hardening and stability. You'll handle application migration from legacy platforms to Green Field Infrastructure (onboarding). Our team also provides L2/L3 support.
Key Responsibilities:

• Platform infrastructure cluster build using nomad and Kubernetes for applications to deploy and manage their apps in Docker containerized environment.
• Maintain the platform infrastructure GREEN by updating the Operating system packages via patching, updating the platform components / binaries to latest and stable version.
• Automation wherever required using python, shell, ansible, puppet, jQuery.
• Be the primary contact for clients who are consuming the infrastructure and assist them on their deployments, entitlements, route management, monitoring and other application issues etc.
• Exposure to CICD pipeline.
• Exposure to monitoring tools like Grafana, Sysdig, Splunk or other tools.
• Exposure control & service discovery planes like consul, proxies like envoy, nginx, Apache, F5 load balancer etc., DNS management.
• Exposure Networking, Storage, Cloud technologies.
• Handle incidents and external /internal clients.
• Incident management, problem management, vulnerability management.
• Fully own escalated issues/ projects from inception to resolution to ensure resolution times meet client expectations.
• Knowledge capture and transfer, assisting others in automation, issues, cluster build etc.
• Should develop strong, trusting, working relationship with clients and ready to work in a 24/7 production support model.

THIS IS A TALENT PIPELINE REQUISITION.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.