Senior Technology Service Desk/On-Site Support Analyst

BNY Mellon
Pune, India
02 Oct 2022
12 Oct 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Our Team
Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.
TSG is defined by three core values:
  • Creative innovators, delivering excellence and simplicity
  • Always doing the right thing for the Bank, colleagues, and clients
  • Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team
As part of TSG, the Production Services team is
  • Client-Driven : Provides a full IT Service Management lifecycle for Line of Business applications and infrastructure.
  • Ensures the Resiliency and Stability of our Production Environment.
  • Delivers the Bank's Client connectivity infrastructure & communications technology platform
  • Supports and delivers Innovative end-user technology solutions.
Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward IT problems and ensures resolution. Provides local smart hands capability and maintains management of End user Assets. Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organisational changes are supported including the provision of smart hands activity. Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on complex problems and ensures resolution.Supports the onboarding and implementation of new products and services and support the end user engagement and education of technology services. Ability to co-ordinate events and support of major incidents impacting the End-user environment. Responsible for the maintenance and upkeep of the organisations tracking of end user assets and responsible for diagnosing and resolving technical hardware and software issues. Contributes to the relevance and addition of standard operating procedures.To understand configuration and functionality of site technology (including any space where technology is consumed) To have an intermediate level of troubleshooting knowledge to support the primary products and services used by the end user employee base. Working knowledge of diagnosing and resolving technical hardware and software issues, remote admin tools, Internet connectivity and Microsoft operating systems and office suite.Contributes to the achievement of team objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in a related discipline or at least 5 years of equivalent work experience required2-5 years of experience in technical and customer-support required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:
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