Aladdin Business, Product Expert, Analyst

Description

About this role

Are you an Operations professional searching for a rewarding, challenging, multi-faceted opportunity with the world's largest asset manager? Do you pride yourself on building positive relationships and bringing strategic visions to fruition? Then look no further! BlackRock is pursuing an Analyst to join our group!

Our Vision statement is to remain an outstanding partner at BlackRock and be a trusted partner to internal and external clients delivering superior accounting and performance services that enhance the client experience. We will deliver scale efficiency through a globally consistent Aladdin platform and use technology to automate and improve our controls.

BlackRock Company Description:

BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock offers a range of solutions from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Headquartered in New York City, as of December 31, 2019, the firm has approximately 14,000+ employees in 30 countries and a major presence in key global markets, including North and South America, Europe, Asia, Australia and the Middle East and Africa.

For more information visit www.blackrock.com

Team Overview:

Aladdin Client Services role is part of the Aladdin Product Services within BlackRock Solutions' Aladdin Business unit. BlackRock Solutions' mission is to provide BlackRock with the best risk analytics and investment management platform, as well as to use this platform to offer a variety of tools and services to other large institutional investors. The Aladdin Client Services provides front line client services and training for Aladdin, BlackRock's proprietary Investment and Trading management system.

Key Duties and Responsibilities

About this Role;

The Product Expert team is seeking to hire a technical specialist to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team with Aladdin Client Service working closely with the broader business to solve complex technical inquiry and partner with other product teams the to help shape product development.

Key Duties and Responsibilities

• Own complex Aladdin user inquiry leveraging technical knowledge to determine root cause and steps to resolve them.
• Proficiency in gaining expertise around the core Operations domain product support and be the Subject matter expert to provide resolution to complex business problems revolving around Trade settlements/Matching/Fails, confirmations process (CTM), Swift mechanism, and Transmission workflows.
• Act as key liaison between the Aladdin Client Service, Aladdin Client Engagement, Implementations, Product Marketing, engineering, and the wider BlackRock business
• Work with key stakeholder across the Aladdin business to deliver against product specific, high impact projects
• Engage with Aladdin users on product, process and service
• Analyze client inquiry trends using data and user feedback and implement solutions to improve
• Identify function gaps and areas of strategic enhancement from a product perspective
• Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
• Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
• Develop skills to become technically proficient in all workflows within the data/analytics product team
• Develop internal talent by providing learning/training opportunities, career development and 1:1 coaching

Requirement/Experience

• 3+ years in a client or vendor facing role with ability to work in a fast-paced environment with high self-assurance and result driven approach.
• In-depth technical understanding and knowledge of the Operations process.
• Strong exposure in product Management domain to articulate the new product development, designs and enhancements with developers and Product marketing team and should have Proven track record in project delivery and implementation.
• Strong presentation skills and ability to tailor approach to all corporate levels
• Exceptional communication skills and strong interpersonal skills
• Technically proficient, experience of diagnosing root cause and ability to problem solve
• Ability to manage multiple incidents on a varying level of priority

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.